All sales are final. Exchanges are ONLY offered if an item sent to you arrives damaged or is an item other than the one purchased. Please read the description of the items you are buying carefully before purchasing.
Rafikimono has a No Refund Policy. This means that no refunds will be issued for any returns. If your item is faulty, only then will Rafikimono exchange the item for a new one. We kindly ask that you cover shipping on the item you wish to return and we will happily provide shipping on the exchange item.
- Worldwide 3-7 day DHL shipping ($18) for order more than $140.
- Worldwide shipping takes two weeks ($18) for orders less than $140, but can be expedited if needed - message us on IG!
- Metro Manila and other orders from around the Philippines are $5, but you can also schedule a pick up from our showroom in Poblacion, Makati
RAFIKIMONO IS NOT RESPONSIBLE FOR
- Lost packages shipped via International flat rate.
- Customs Fees, taxes and duties.
- Delays or errors in shipping due to shipping company issues.
- Shipping Damages.
- If your package is returned to sending, you will be liable to cover any additional shipping costs to resend the package to you.
If you have further questions, send an email to email@example.com and our team will respond as soon as possible.
RETURN ON FAULTY ITEMS
- This policy lasts for 21 days. If 21 days have gone by since your purchase, unfortunately we can’t offer you an exchange.
- To complete your return, we need a receipt or proof of purchase.
- Items are only exchanged if they are damaged when received. If you need to exchange it for the same item, send me a message on instagram @rafikimono together with an e-mail at firstname.lastname@example.org with subject. URGENT: RETURNS or EXCHANGE.
Please note that original shipping fees are not refundable.
What This Limited Warranty Covers
This Limited Warranty covers defects in materials and workmanship of Rafikimono brand products. Only original, unaltered, and unmodified materials and workmanship are covered by this policy. This limited warranty does not cover damage caused by normal wear and tear, improper care, misuse, accident, neglect, or the natural breakdown of materials over time. Products should be returned to us for evaluation. Items with defects in materials and workmanship will be repaired.