FAQ
What’s the best way to reach you?
Where are your products made?
Rafikimono products are happily made in the Philippines, at places that we’ve spent considerable time getting to know and love. Quality is of utmost importance to us, which is why we have chosen to work with people and suppliers that work with many other designer brands.
Can I add a gift note to my order?
Every Rafikimono order comes with a handwritten note. We usually thank you for purchasing from us, but we can address it to anyone you choose as long as you tell us what to write. Similarly, we can also provide a blank note upon request so you can write a personal message yourself. Message us on IG for any personal touches you may request.
What forms of payment do you take?
- For international, we accept payments from Visa, Mastercard, Discover, and American Express as well as debit cards from over 100 countries (you can see the full list when you add your credit card at checkout). We also accept payments via PayPal and Venmo.
- For the Philippines, we accept bank transfers via our BDO and BPI accounts. We recommend you messaging us through Instagram to purchase since we will discount you the fees Shopify and PayPal charge us. We also accept PayPal, and Gcash payments.
Do you offer bespoke garments?
Yes! We love making custom orders. We can modify the size, change the length, or make something completely unique and different. Specialty bespoke orders are usually for button downs, shorts, kimonos, jumpsies, pijamas, but we also can make whatever else your heart desires. Send us a direct message on our instagram: @rafikimono to start the conversation!
Can I edit/cancel my order or change my address?
Head over to Shipping and Returns for specific details!
PLEASE NOTE: Only order cancellations within 1 hour of order placement are guaranteed. Depending on how far along your order is, we may not be able to make the update in time, but we will send you a confirmation email within 48 hours from submission confirming if the change could be completed. Any requested changes will impact the entire order, and individual items cannot be edited or canceled.
I'm looking to edit the address on my order:
Once an order is placed, we're unable to edit or make changes. We can, however, attempt to update the address through DHL. Keep in mind, this process is never a guarantee as it depends on the status of the shipment. Give us an email at heyyy@rafikimono.com or start a chat with us.
Order Processing: International orders will be packed and ready to ship within 1-2 business days of order placement. International orders are subject to customs clearance, which may cause delays beyond provided delivery estimates.
Where do you ship?
We ship worldwide with DHL. The size and price of your order will determine how long it’ll take to reach you. If your order is small, then we usually ship it to one of our fulfillment hubs as part of a bulk order before forwarding it on to you.
International Returns
Rafikimono does not support pre-paid international return labels at this time. All international sales are final. Please contact heyyy@rafikimono.com if you need further assistance.
How do I know what the duties and taxes are?
Contact us at heyyy.rafikimono@gmail.com for that information.
Where can I see Rafikimono products in person?
Rafikimono Showroom in Poblacion Makati (Philippines)
Boutique at Balesin Resort (Philippines)
Boutique at Amanpulo (Philippines)
Frankie’s and Friend’s General Store in Rockwell, SM Aura, and Molito (Philippines)
Lil Baller’s (NYC)
Manato (Melbourne)
Can I get on the waitlist for a sold out product?
Absolutely! Get in touch with us or subscribe to our mailing list to receive updates.
Ordering In Bulk
What qualifies as a bulk order?
Bulk orders are purchases that consist of 10+ items of the same style, size, and color. Nonetheless, if you think you have a “bulk order”, just message us and we’ll try to work something out with you.
To receive more information about our pricing or to receive a quote on a potential order, send us a note to heyyy@rafikimono.com or a direct message to our instagram: @rafikimono with as much specificity regarding the order as possible.
RETURN POLICY
If you wish to return your item, you may exchange for another item, or be issued a credit note for the full value of the item(s) you purchased (not including any shipping paid) within 14 days of the original purchase.
If you've gotten this far...
Just message us on instagram because we have more prints and can make sweeter deals. We prefer to talk with our fans and share stories and memories together.